FAQs

Jago Grahak Sathi is the leading online platform for resolving the complain and offering the best solutions to Indian consumers, to help them resolve their day-to-day consumer complaints.
With the presence of several companies and reputed brands, the consumers today get easily mislead and they find it really difficult to follow the companies regarding their complaint. They do not know the right approach to get their issue resolved. After the consumers lodge their complaint on our website, we connect them to the brand or company from where the purchase was made.
We provide solution with nominal charges. The charges will be calculated on the value of claim amount according to plan. The charges category into two parts one is application fees or another is professional fees. Application fee is non-refundable where professional fee is refundable upto 100% (subject to refund policy).
Yes, the time limit is within 2 years from the days the deficiencies in service/good has arisen.
Yes, only under certain circumstances. If you are able to give a valid reason for the delay, the complaint can be taken up.
We are known for our high-quality service and great customer satisfaction. However, in case you are not satisfied with our service, you have the freedom to request a refund from us. But remember, you will get the professional fee upto 100% subject to return policy. You will apply the refund against your case no online. Request to click here to know more about our refund policy.
We apologize for this, as this request cannot be accommodated. We follow a standard procedure for all our esteemed consumers and do not charge extra money even if consumers get a hefty compensation. The processing fee is standard for all consumers who have lodged their complaint with us.
As soon as you file a complaint on our website with standard payment and required details, a ticket for your complaint is raised and our assigned team will start working on your complaint.
When you file your complaint, a ticket against your complaint will be raised. The same intimate your though e-mail and message. Than our legal professional will call you to understand the matter in detail. After complete the online payment process in our website. Our legal team will start working on your complaint for resolving.
No, You can track real time progress on you dashboard with all the current and future updates with a status of your complaint. All you need to do is just log in to your account! Also, our representative will keep you updated via emails or call.
Don’t Worry, we have a brand name and we have experienced legal experts, they will handle your case properly. The company will give a favorable response.We assure you to resolve your case but there is no guarantee that your complaint will be resolved. However, most of the complaints are resolved within a few days. If it will take time than you have to keep patience for a solution Otherwise close the case and refund the Professional fees upto 100% subject to return policy.